Surface Pro 3 Display Issues

Does your Surface Pro 3 have a broken or cracked screen? Are you experiencing touch issues? 

At Wires Computing, we can fix any issues related to your broken Surface Pro screen.

These issues can manifest from a cracked screen, broken glass, lines across the screen, or no image at all. Additionally these issues can manifest as a flashing display, or a blue or white screen. 

Regardless of the issue, even if you have an older or newer Surface model, feel free to give us a call or drop by our shop. Most of our repairs can be completed within a few business days, at a cost far less than that of a new device.


Feel free to give us a call: (802) 448-0403

and if you aren't local you can mail in your repair.


Laptop Screen Repair

Do you have a cracked screen on you laptop?





At Wires Computing we will fix any problems relating to your broken screen on your laptop.

When your screen is broken it can show many different symptoms such as:

  • Cracked LCD
  • Broken Glass
  • Lines in LCD
  • Black Screen
  • No Image
  • Flash Screen
  • Blue Screen
  • White Screen

We repair all brands including:









Bring your broken laptop into our repair shop and we'll be glad to help fix your problems, which are typically fixed within a few business days and for much less than a new computer.

Give us a call today





iPhone battery symbol not charging

 Plauged with an iPhone 5, iPhone 6, or 6S that does not charge even after a battery replacement and/or a new charger port install?


This may be the result of a charging ic on the motherboard typically referred to as the U2 or tristar.

This issue is normally caused by using cheaper third party charger that does not regulate the voltage and as such spikes in the voltage will ruin the charging integrated circuit.


Charging your iPhone using a third party charger or USB lead that does not regulate this as much allows for larger variables in voltage and current, this then damages the U2 IC and can leave you with a seemingly dead iPhone. Another common reason for this is also charging your iPhone from the cigarette lighter of your car. This does not regulate the voltage as well as the original AC adapter as the power is coming from the alternator. If you need to charge our iPhone or any electrical equipment in your car we would recommend a good quality inverter with your original charger and USB lead.


Having a phone that won’t charge or turn on is one thing, but knowing that there’s a chip inside that’s damaged and preventing it from turning on is an entirely different frustration. But, knowing is half the battle, both when it comes to the cables being used and the steps needed to fix it. Did you ever suffer from an iPhone  that wouldn’t turn on, or charge over 1%?


  • Take a look at Micro Soldering Repair's write-up about this issue:

iPhone Tristar Replacement


How to fix iPhone battery shutting off in cold

Do you have an iPhone that battery randomly shuts off in the cold?




  • This is a common problem faced by many users with batteries in the colder climates.


The iPhone Battery

All iPhones use a type of battery called Lithium-Ion (sometimes abbreviated Li-ion). This is the most common battery technology found in rechargeable devices.

Li-ion batteries carry certain advantages – they charge fairly quickly and don’t need to be completely depleted before recharging (in fact, it’s better to recharge at 20% then waiting for your phone to die). Unfortunately, these batteries don’t do so well when the temperature outside drops.


Lithium-Ion batteries suffer in extreme cold temperatures:

According to Battery University, cold temperature “increases the internal resistance and diminishes the capacity” of a Li-ion battery. Specifically, they estimate that at -18 degrees Celcius a Li-ion may only deliver 50% of its capacity.

During last winter’s Polar Vortex, Global news did an experiment which showed an iPhone left outside dropped 14% in only 30 minutes, while an identical phone left inside dropped only 1%.




Apple specifies that their batteries work best at a range of 0 degrees Celsius to 35 degrees Celsius. While we almost never reach the upper range in Canada, temperatures below freezing are typical for the winer months.

 Because the battery meter is calibrated assuming warmer temperatures, the reduced capacity in the cold can cause the reading to be unreliable. This is one of the reasons your phone may die while still showing 30%.


All cell phones use Lithium-Ion batteries and as such as subject to this problem. This issue is also exacerbated when the battery itself has been used for a great deal of time (>1yr) and is already week due to the high cycle counts incurred from multiple charges.


The best thing to do when the battery is older is to get it replaced which is a quick and easy repair provided by the technicans working at Wires Computing. Most battery replacements for iphones and other devices are less than $65 and take only about 15-20mins to replace and test.


External USB Battery


  • If you would rather use an external battery pack to charge your phone be sure to check out our selection of: external usb battery packs



Stop by today to get your battery life back to normal!


Also see: iPhone Swollen Battery Fix


What is a Sim Card?

A Sim card or also known as a Subscriber Identity Module is found in almost all mobile devices which have the capability of mobile wireless service for data and/or calls via a wireless company carrier such as AT&T, T-Mobile, H2O, Net10


 Contrary to popular belief, sim cards contain very little [if any] user saved data. The main purpose of a sim card to to authenticate your device onto the network of choice and facilitate wireless transfers to and from your device to the wireless towers in the form of data and/or voice calls.


A SIM card contains its unique serial number (ICCID), international mobile subscriber identity (IMSI) number, security authentication and ciphering information, temporary information related to the local network (MCC-MNC), a list of the services the user has access to, and two passwords: a personal identification number (PIN) for ordinary use, and a personal unblocking code (PUK) for PIN unlocking.


  • The use of SIM cards is required in GSM Devices



Sim Card Cross Section


SIM cards store network-specific information used to authenticate and identify subscribers on the network. The most important of these are the ICCID, IMSI, Authentication Key (Ki), Local Area Identity (LAI) and Operator-Specific Emergency Number. The SIM also stores other carrier-specific data such as the SMSC (Short Message Service Center) number, Service Provider Name (SPN), Service Dialing Numbers (SDN), Advice-Of-Charge parameters and Value Added Service (VAS) applications.

SIM cards can come in various data capacities, from 8 KB to at least 256 KB. All allow a maximum of 250 contacts to be stored on the SIM, but while the 32 KB has room for 33 Mobile Network Codes (MNCs) or "network identifiers", the 64 KB version has room for 80 MNCs. This is used by network operators to store information on preferred networks, mostly used when the SIM is not in its home network but is roaming. The network operator that issued the SIM card can use this to have a phone connect to a preferred network, in order to make use of the best commercial agreement for the original network company instead of having to pay the network operator that the phone 'saw' first. This does not mean that a phone containing this SIM card can connect to a maximum of only 33 or 80 networks, but it means that the SIM card issuer can specify only up to that number of preferred networks; if a SIM is outside these preferred networks it will use the first or best available network.



Sim Card Sizes


An integrated circuit that is intended to securely store the international mobile subscriber identity (IMSI) number and its related key, which are used to identify and authenticate subscribers on mobile telephony devices (such as mobile phones and computers). It is also possible to store contact information on many SIM cards. SIM cards are always used on GSM phones; for CDMA phones, they are only needed for newer LTE-capable handsets. SIM cards can also be used in satellite phones.


The SIM card introduced a new and significant business opportunity for MVNOs — mobile virtual network operators — who lease capacity from one of the network operators rather than owning or operating a cellular telecoms network, and only provide a SIM card to their customers. MVNOs first appeared in Denmark, Hong Kong, Finland and the UK. Today they exist in over 50 countries, including most of Europe, United States, Canada, Mexico, Australia and parts of Asia, and account for approximately 10% of all mobile phone subscribers around the world.

On some networks, the mobile phone is locked to its carrier SIM card, meaning that the phone only works with SIM cards from the specific carrier. This is more common in markets where mobile phones are heavily subsidised by the carriers, and the business model depends on the customer staying with the service provider for a minimum term (typically 12, 18 or 24 months). SIM cards that are issued by providers with an associated contract are called SIM only deals. Common examples are the GSM networks in the United States, Canada, Australia, the UK and Poland. Many businesses offer the ability to remove the SIM lock from a phone, effectively making it possible to then use the phone on any network by inserting a different SIM card. Mostly, GSM and 3G mobile handsets can easily be unlocked and used on any suitable network with any SIM card.

In countries where the phones are not subsidised, e.g., India, Israel and Belgium, all phones are unlocked. Where the phone is not locked to its SIM card, the users can easily switch networks by simply replacing the SIM card of one network with that of another while using only one phone. This is typical, for example, among users who may want to optimise their carrier's traffic by different tariffs to different friends on different networks, or when traveling internationally.

In 2016, carriers started using the concept of automatic SIM reactivation whereby they let users reuse expired SIM cards instead of purchasing new ones when they wish to re-subscribe to that operator. This is particularly useful in countries where prepaid calls dominate and where competition drives high churn rates, as users had to return to a carrier shop to purchase a new SIM each time they wanted to churn back to an operator.