Entries in apple (7)

Friday
Aug312018

Why Apple is NOT a repair company

  

Most customers who own an Apple macbook or idevice assume that because apple manufactures said device then they are able to also fix and repair any issue they may encounter with said device.

 

"Apple is a innovative sales company, not a repair company"

 

 

  Lets first state the what many may forget. Apple is a innovative sales company, not a repair company. The primary business model for Apple inc. is to design, manufactuer and create new solutions for its end users with a consistent flow to its product line. 

 

The Apple Store is just that, a store to showcase it's products and new deisgns.  "In 2015, there were 463 Apple stores worldwide. Since the opening of the first Apple store in the United States in 2001, the number of Apple stores around the world has boomed, surpassing 200 stores after 2007 and still rising."

 

Apple does employ what's called "Geniuns Bars" in all stores, but often times the employees are not fully versed in repairs or informed of all the current issues with every device. The "Technicians" working at the genius bars are often times middle men for sales or gate keepers for the many polices apple instills to try and discourage repairs for a more profitable option of selling the customer a new device. The genius bar employees often act as support staff for its many customers to help and inform them of better usage habbits.

Going to a genius bar you will have to first have to schedule an appointment typically a few days out. As a customer if you choose to get an issue looked at they will first use the elgibile or ineligible chart to determine what category you fall into for a swap. This will often lead to you not getting your issue fixed. All apple devices have what's called a LDI sticker (Liquid Damage Indicator) which is made of litmus paper; used to indicate the acidity or alkalinity of a substance. Blue litmus paper turns red under acid conditions, and red litmus paper turns blue under alkaline conditions. This may mean that if you are trying to get your phone replaced or "fixed" and you got one spill of liquid or brought your phone with you running and got enough moisture to trip the sensor you may be denied for any service even if they are completly unrelated. 

 


Want to get your cracked screen replaced but have a small ding or dent in the frame you may have to shell out a lot more for what OOW swap which may cost between $200-$300 for something that should cost less than $100.

 

These strict guidelines are often very frustrating and hard to work with. Most devices after 6-8 months of time will surely develop dings, dents and scratches from daily use. 

Take for example the well known and documented iPhone 7 Series Audio IC Fault which shows itself in millions of phones. Apple was "aware" of the issue for a short period of time and began to offer replacements but only if the device was "elgible" according to their guidelines. Unbeknownst to the users they were simply swapping a defective iphone 7 for another defective iphone 7.  As of July 2018 they stopped offering this option. 

See more info about our repair service for this here: https://www.microsolderingrepairs.com/blog/iphone7soundrepair

Another well known and documented issue is the iPhone 6 and 6 Plus devices that had touch problems after about a year of usage. This was later confirmed to be caused by a weak frame and bending the motherboard causing pads under a "Touch IC" chip U2402 (aka Meson)

Once apple identified the issue with your phone they may replace it with another, but they certainly are not going back and re-desiging the phone to make it better and stronger. This would usually mean the device you got replaced may end up with the same problem in a few months time.

Technicians at Wires Computing offer this repair for anyone regardless of time or condition of the device. As part of the repair process we re-enforce the chip with a metal plate and small jumper wires to ensure this problem will not rear its ugly head. Apple does not have the logistics setup to repair each and every device.

 

"Apple does not have the logistics setup to repair each and every device."

 

See more info about our repair service for this here: https://www.microsolderingrepairs.com/blog/iphone6plustouchdisease

 

Have an iMac or macbook that needs repair? Well you better be ready to commit to a long drawn out process. Often times local stores will not have every part for all devices, meaning it will be sent out to a "service center" which can take weeks. This will often result in them replacing parts for no need or sending a unit in similair condition. often times without retaining the users data.

 

 Take for examle Snazzy Labs trying to get his iMac VESA stand fixed, which resulted in many days of back and forth, much confusion and empty promises.

 

Louis Rossman also took some time to compete with a genius bar and see if an Independant third party repair can offer better, proper repair services.

 

Apple will often try to claim that any third party repairs will void any warranty provided by them. As of 1975 the Magnuson–Moss Warranty Act was created to fix problems as a result of manufacturers using disclaimers on warranties in an unfair or misleading manner. Warrantors cannot require that only branded parts be used with the product in order to retain the warranty. This is commonly referred to as the "tie-in sales" provisions and is frequently mentioned in the context of third-party computer parts, such as memory and hard drives.

In conclusion, apple is a sales company. They focus on sales and hitting record profit numbers with every product release. They do support their customer base, but not in the way you may think. Often times jumping through hoops and in the end getting the same broken, flawed product as before.

Saturday
Jul292017

Secrets Your Mobile Phone Insurance Company Doesn't Want You To Know

Asurion is a company that works with three of the big United States carriers: Verizon, AT&T and Sprint as their officially endorsed subscriber phone insurance provider. Asurion covers loss, theft, accidental damage, and malfunction—the major things that people typically file claims for. Once the insurance claim is approved you'll be told if Asurion is electing to repair or replace the device— and you don’t get to have any say. If it's the latter, they'll ship it out to you overnight. A phone charger, battery, and a SIM card will be included. It may be new, or it may be refurbished. They do not feel obligated to openly inform you as to which you are receiving, but if it’s a refurbished phone it should have “Refurbished by Asurion” on the back of the phone.

Right from the start it’s easy to see how mobile phone insurance is a scam. The people that work in the carrier stores don’t know the details about how Asurion works as an insurance company, and are primarily motivated by the commission that they receive to by adding subscribers. They aren’t really sure whether or not the insurance is worth it but they know that they gain financially by telling you that it’s a must-have. 

The promise of phone insurance and the reality of it are vastly different. Most people seem to think that if they “break” their phone the insurance is there to replace it with a brand new one. For some, a “broken phone” is really just a shattered screen that could have been replaced at a repair shop for about $100, but instead they send it off to Asurion and have their phone (that had a perfectly functional motherboard and had never seen a drop of water) replaced with a “Refurbished by Asurion” phone whose mobo was shoddily repaired after liquid damage by a half-rate technician contracted by the company to mass repair boards collected from other phones sent to the company from customers that don’t really seem to understand what their phone is worth.

To make a point, a customer could bring a phone into Wires Computing and have us put their motherboard into a different frame that’s in decent shape, with a new charging port, battery and LCD, and they would likely be charged less than $200 depending on the model of iPhone. Alternatively, a person could send out their phone that merely has a cracked LCD and be charged between $150 to $200 depending on the deductible to replace it with a refurbished phone containing an older, previously repaired motherboard. The motherboard in the original phone was flawless, and should have been the part of the phone most valued— and now it is the property of Asurion.

These “insurance phones” are reassembled with replacement copy parts by glorified assembly-line workers. We have seen Asurion phones come into the shop that are taped together behind the LCD, with screws left out or loose in the phone. Unlike the repair shop setting, these people don’t know the customers that are receiving the phones and so they are much less invested in doing a good and thorough job. The longevity of these phones is greatly compromised— and to make matters more difficult, any boards that have been soldered during the refurbishment process no longer have the original clues of corrosion, making it much more difficult for even a highly experienced micro-soldering repair technician to return a compromised motherboard to full function. 

 

Most replacement phones have less than new parts in them that fail pre-maturely and are simply not the same quality of parts a local tehcnician would use. We often see our customers come into the shop with something broken on the asurion replacement phone and after opening it find many issues. Some even being 2-3 year old batteries that have half the life that the original phone had. Adding all the problems up with the phones that are replaced make it surely a crap shoot as to how long they will last. This is often the first time the customer is aware of this, making them wish they had just gotten the phone fixed properly at our local repair shop instead of dealing with a mess of a phone from a big cororation that cares ultimatly only about the bottom line instead of quality phones and parts.

 

To summarize the main points of this article, phone insurance isn’t what you think it is, and rarely is it worth it. Not only do repair shops pay more attention to each individual phone and customer that come through the door, but they have well-trained staff that do a better job in the first place, with the intention of maintaining the phone’s longevity. 

Saturday
Apr092016

Apple Computer Repair

Do you need Apple Computer Repair in Burlington Vermont?

 

Wires Computing offers many repair services for all the apple computer series.

iMac Repair

Macbook Pro Repair

Mac Mini Repair

Macbook Air Repair

 

We repair many of the following issues:

 

  • Hard Disk Drive Problems
  • Cracked Screen Repairs
  • Computer doesn't turn on
  • Macbook 3 beeps
  • Macbook Question mark folder on start up
  • Macbook Liquid Damage repairs
  • Apple Macbook service battery soon message
  • Keyboard not working issues

 

...and many more.

 

Give us call today for all your apple computer repair needs in burlington vermont

(802)448-0403

or stop in our repair shop located at 383 college st. burligton, vt 05401

 

Tuesday
Dec082015

iOS 9.2 Released 

 

 

Apple has just relased a brand new version of the iOS platform for you: iOS 9.2 While it isn’t a major update by any means, it includes a wide range of bug fixes and enhancements that users will definitely appreciate. And best of all, it’s available to the public beginning right now. 

Apple’s new iOS 9.2 software includes updates to the Safari View Controller across the iPhone, iPad and iPod touch. Beyond that, this release is all about bug fixes and refinements, which users will certainly appreciate. It’s available right now as an over the air update or as a download accessible through iTunes.

 iOS 9.2 is compatible with the iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5, iPhone 4s, iPad 2 or later, iPad mini or later, iPad Pro, and 5th or 6th generation iPod touch.

Also released on Tuesday were new versions of Apple’s watchOS and tvOS software. You can download the latest iOS via over-the-air (OTA) or iTunes software updates.

Friday
Oct302015

Apple no longer signing iOS 9.0.2

 

 

on Thursday, Apple stopped signing the older iOS 9.0.2.

What this means is that users can no longer downgrade their firmware to iOS 9.0.2, which is the last jailbreakable firmware to date thanks to the Pangu jailbreak team. Currently, there is no jailbreak for the public release of iOS 9.1, or for the iOS 9.2 beta that is currently in circulation among developers and Public Beta Program participants. 

It's indeed a sad day for anyone that intended to upgrade to iOS 9.0.2 and jailbreak, or downgrade back to iOS 9.0.2 and jailbreak, as users will now be prompted (and forced) to install iOS 9.1 instead. Now, the only other option to jailbreakers is to wait and hold out on whatever firmware they're on until a new jailbreak is released. Those that are already jailbroken can stay where they are and take advantage of the Cydia Impactor tool whenever Saurik is able to get around to updating it for iOS 9.

 

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