Entries in iphone (8)

Friday
Aug312018

Why Apple is NOT a repair company

  

Most customers who own an Apple macbook or idevice assume that because apple manufactures said device then they are able to also fix and repair any issue they may encounter with said device.

 

"Apple is a innovative sales company, not a repair company"

 

 

  Lets first state the what many may forget. Apple is a innovative sales company, not a repair company. The primary business model for Apple inc. is to design, manufactuer and create new solutions for its end users with a consistent flow to its product line. 

 

The Apple Store is just that, a store to showcase it's products and new deisgns.  "In 2015, there were 463 Apple stores worldwide. Since the opening of the first Apple store in the United States in 2001, the number of Apple stores around the world has boomed, surpassing 200 stores after 2007 and still rising."

 

Apple does employ what's called "Geniuns Bars" in all stores, but often times the employees are not fully versed in repairs or informed of all the current issues with every device. The "Technicians" working at the genius bars are often times middle men for sales or gate keepers for the many polices apple instills to try and discourage repairs for a more profitable option of selling the customer a new device. The genius bar employees often act as support staff for its many customers to help and inform them of better usage habbits.

Going to a genius bar you will have to first have to schedule an appointment typically a few days out. As a customer if you choose to get an issue looked at they will first use the elgibile or ineligible chart to determine what category you fall into for a swap. This will often lead to you not getting your issue fixed. All apple devices have what's called a LDI sticker (Liquid Damage Indicator) which is made of litmus paper; used to indicate the acidity or alkalinity of a substance. Blue litmus paper turns red under acid conditions, and red litmus paper turns blue under alkaline conditions. This may mean that if you are trying to get your phone replaced or "fixed" and you got one spill of liquid or brought your phone with you running and got enough moisture to trip the sensor you may be denied for any service even if they are completly unrelated. 

 


Want to get your cracked screen replaced but have a small ding or dent in the frame you may have to shell out a lot more for what OOW swap which may cost between $200-$300 for something that should cost less than $100.

 

These strict guidelines are often very frustrating and hard to work with. Most devices after 6-8 months of time will surely develop dings, dents and scratches from daily use. 

Take for example the well known and documented iPhone 7 Series Audio IC Fault which shows itself in millions of phones. Apple was "aware" of the issue for a short period of time and began to offer replacements but only if the device was "elgible" according to their guidelines. Unbeknownst to the users they were simply swapping a defective iphone 7 for another defective iphone 7.  As of July 2018 they stopped offering this option. 

See more info about our repair service for this here: https://www.microsolderingrepairs.com/blog/iphone7soundrepair

Another well known and documented issue is the iPhone 6 and 6 Plus devices that had touch problems after about a year of usage. This was later confirmed to be caused by a weak frame and bending the motherboard causing pads under a "Touch IC" chip U2402 (aka Meson)

Once apple identified the issue with your phone they may replace it with another, but they certainly are not going back and re-desiging the phone to make it better and stronger. This would usually mean the device you got replaced may end up with the same problem in a few months time.

Technicians at Wires Computing offer this repair for anyone regardless of time or condition of the device. As part of the repair process we re-enforce the chip with a metal plate and small jumper wires to ensure this problem will not rear its ugly head. Apple does not have the logistics setup to repair each and every device.

 

"Apple does not have the logistics setup to repair each and every device."

 

See more info about our repair service for this here: https://www.microsolderingrepairs.com/blog/iphone6plustouchdisease

 

Have an iMac or macbook that needs repair? Well you better be ready to commit to a long drawn out process. Often times local stores will not have every part for all devices, meaning it will be sent out to a "service center" which can take weeks. This will often result in them replacing parts for no need or sending a unit in similair condition. often times without retaining the users data.

 

 Take for examle Snazzy Labs trying to get his iMac VESA stand fixed, which resulted in many days of back and forth, much confusion and empty promises.

 

Louis Rossman also took some time to compete with a genius bar and see if an Independant third party repair can offer better, proper repair services.

 

Apple will often try to claim that any third party repairs will void any warranty provided by them. As of 1975 the Magnuson–Moss Warranty Act was created to fix problems as a result of manufacturers using disclaimers on warranties in an unfair or misleading manner. Warrantors cannot require that only branded parts be used with the product in order to retain the warranty. This is commonly referred to as the "tie-in sales" provisions and is frequently mentioned in the context of third-party computer parts, such as memory and hard drives.

In conclusion, apple is a sales company. They focus on sales and hitting record profit numbers with every product release. They do support their customer base, but not in the way you may think. Often times jumping through hoops and in the end getting the same broken, flawed product as before.

Sunday
Dec102017

Warranty vs Insurance and what it means for you

 

When purchasing smartphones and mobile devices such as iPhones, Androids, Galaxies and tablets the most common question that comes up; typically from a sales rep at your carrier store is: "Would you like insurance for the device?"

Often times we see confusion around what a warranty is, what insurance is and even extended warranty and what they do and don't cover.

 

 

 

  • Warranty

 

 

A warranty is "contract" or claim between the consumer and the manufacturer that the purchased product from said manufacturer will be free of defects in materials and workmanship or it will be replaced within a period of time. Most manufacturers offer a 1 year (12-months) [limited] Warranty whch vary according to jurisdiction, but commonly new goods are sold with implied warranty that the goods are as advertised.

 

  • A warranty is typically free and included with a the sale of a new product from an authorized vendor.

 

"In the United States, various laws apply, including provisions in the Uniform Commercial Code which provide for implied warranties. However, these implied warranties were often limited by disclaimers. In 1975 the Magnuson–Moss Warranty Act was passed to strengthen warranties on consumer goods. Among other things, under the law implied warranties cannot be disclaimed if an express warranty is offered, and attorney fees may be recovered. In some states statutory warranties are required on new home construction, and "lemon laws" apply to motor vehicles."

What this means for you as the end-user customer is if you purchase a device such as an iPhone from Apple they are guaranteeing the device will last a full 12months (1 calandar year) from the date of purchase.

There are exceptions to this implied warranty, such as physical damage, customer tampering and unauthorized modifications.

When a manufacturer produces a [tangible] product they know the exact specifications, working conditions and capabilites of the device. In the case of a phone, it will function as claimed, it will not show any signs of failure, it will remain in good physical condition and lastly it will meet the customers expectations of usability. 

When a customer changes the device from its original condition, as with a broken or cracked screen from a fall or drop, this invalidates the warranty and the claim between the end-user and the manufacturer. At this point the warrenty is no longer valid for said device. 

Another example of a warrenty no longer being valid is when the user chooses to open the device and make modifications outside of the normal operating conditions. This could be such as modifying the software on android by rooting it to run un-approved third party applications, or in the case of an iOS device; jailbreaking would open up the software in the device to make changes that were not intended from the manufacturer.

Exceptions to this are laws passed such as the Magnuson-Moss Warranty Act 

The statute is remedial and is intended to protect consumers from deceptive warranty practices. Consumer products are not required to have warranties, but if one is given, it must comply with the Magnuson-Moss Act.

Enacted in 1975, the federal statute governs warranties on consumer products. The law does not require any product to have a warranty (it may be sold "as is"), but if it does have a warranty, the warranty must comply with this law. The law was created to fix problems as a result of manufacturers using disclaimers on warranties in an unfair or misleading manner.

 

Examples of valid warrenty claims:

 

  • Device not booting
  • Faulty battery causing random shut downs
  • Software inconsistencies 

 

 

Examples of invalid warrenty claims:

 

 

 

 

 

  •  
    • Insurance 
  •  


    Insurance is an optional form of protection on a device often sold with the product at the time of sale.

    Insurance is a means of protection from financial loss. It is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss.

    An entity which provides insurance is known as an insurer, insurance company, or insurance carrier. A person or entity who buys insurance is known as an insured or policyholder. The insurance transaction involves the insured assuming a guaranteed and known relatively small loss in the form of payment to the insurer in exchange for the insurer's promise to compensate the insured in the event of a covered loss. The loss may or may not be financial, but it must be reducible to financial terms, and must involve something in which the insured has an insurable interest established by ownership, possession, or preexisting relationship.

     

 

 Mobile phone insurance is rarely provided by the manufacturer or vendor, but instead offered by bigger companies. Within the mobile device market exsists 3 main insurance providers; SquareTrade, Asurion, Geek Squad.

 

Mobile phone insurance exsists to cover the gap between a warranty and physical damage caused to a device.

 

Phone insurance is normally provided with a month by month plan ranging from $15 - $99 as well as a Deductible at the time of the claim. The insurance companies will "repair" or replace the device with a unit of the same or similiar model when requested.

Different from a warranty, the insurance will offer a solution when presented with a broken device such as a cracked screen, broken charger port, or liquid damaged device.

The insurance plan is typically attached to a customers bill ontop of a carriers monthly account. This is because most often the carriers are given a share of the payment which is typically passed down to the sales reps in the form of commission, although most insurance providers will offer open enrollment in periods shortly after a device was purchased.

On the surface insurance seems like a great option to protect your investment and potentially extend its life, there are some downfalls which are often not mentioned.

Insurance is a cash cow for everyone involved except the customer, as mentioned previously the sales rep earn commission when included with the sale, this may be at a retail location such as Best Buy, Verizon Wireless, AT&T, Sprint, T-Mobile. Often times the insurance plans will require a monthly fee plus a payment (deductable) when the user starts a claim. Most of the time this amount will exceed the amount of any repair that could have been performed at a local repair shop. When submitting a claim through an insurance provider you often need to provide the original receipt with proof of purchase for insurance. Once this is provided a representative will open a claim with a payment of about $99. (average market price) The user will then need to wait for a replacement phone to be shipped to the customers address within 1-2 business days. Most of the time the phone sent to the user will not be new, but instead be a refurbished device, typically having fake or used parts, often times a phone in lesser condition then the phone submitting a claim for. We've already gone into detail about the devices we see as insurance phones in a separate post:

Secrets Your Mobile Phone Insurance Company Doesn't Want You To Know

If you owned an iPhone 6 for 1 year and then dropped the phone and developed a cracked screen then submitted a claim to an insurance provider such as Asurion or Squaretrade you would typically pay $220 to replace the device. This would be broken down into 12 monthly payments of $10 ($120) + $100 deductable and then wait 1-2 days for a replacement device to be sent. Once the replacement device is received a 72hr window is allowed for the original device to be sent back to the insurance provider. But what if you have sensitive data on the device you wish to obtain before sending away the device? This then causes more expense to the end user to get data extracted from the device from a local repair shop, often times averaging to $65. This claim that was submitted for only a broken screen on a device can quickly rise to be almost $300 when most repair shops offering cracked screen repairs only cost $99 and take less than 20mins, all while retaining the original data.

The insurance providers often only allow 2 claims per year.

 

Insurance providers are so keen on keeping their cash cow flowing that even in the case of claim that was submitted for a lost device they will often block the IMEI or ESN even if the original phone is found. This can prevent some cases of fraudulent claims, but it can also present problems for users who wanted to keep an older device as a backup or transfer files over a cellular network. 

In conclusion, we can see that unless you have suffered loss or theft on a device then it is not finacially sound to use mobile phone insurance as a form of "repair" for you device. 99% of the time most insurance providers will only replace the device, only then to send you a device of lesser quality and force you to pay high fees and wait times for something that could have been repaired same day often within 1hr of the damage at a repair shop.

   

Friday
Jun092017

iPhone not charging when plugged in? 

Once you're certain that it's not an issue with the outlet, charging block or cord— and the phone still isn't charging, then the problem can be reduced down to a few different options: a bad battery, charging port, or tristar. 

Any knowledgable electronics repair shop should be able to pretty quickly determine the source of the issue by observing if the phone draws any current with an ammeter, dryfitting a new charging port and new battery, and observing the response through the ammeter. 

A bad tristar might still result in the phone drawing current, but won't allow the battery to charge. To be certain, a known working battery might be dryfit onto the phone and if the phone still won't charge the new battery, then a tristar repair is indicated.

 

So what is a tristar?

A tristar is a chip (1610A3) on the motherboard that recognizes if the phone is plugged in, and addtionally determines if the battery is safe to charge or not. The tristar interfaces with the baseband and functionality of the chip can be definitely tested by using a digital multimeter on the battery terminal to see what voltage the terminal is carrying when the phone is plugged in. With a working tristar, the terminal might be carrying 3.6-4.2v, but a bad tristar will be indicated by 2v or less at the terminal.

What causes a tristar to go bad?

Typically, charging your iPhone using a third party charger or lightning cable that is not Apple MFI certified allows for larger variables in voltage and current, this then damages the tristar chip and can leave you with a seemingly dead/not charging iPhone. Lightning cables actually have a chip in them that regulate the voltage and current being pushed through into the charging port.

Another common reason for this is also charging your iPhone from the cigarette lighter of your car. This does not regulate the voltage as well as the original AC adapter, since alternatively the power is coming from the alternator. If you need to charge your iPhone or any electrical equipment in your car we would recommend a good quality inverter with your original charger and Apple lightning cable.

Fortunately for you, microsoldering techs at Wires Computing do this repair daily with essentially a 99% rate of successful repair. Send yours in today.

Monday
Oct242016

iPhone Battery Swollen Fix

Do you have an iPhone 5, 5C or iPhone 6 that has decreased battery life and is now puffy and swollen to the point it has pushed your screen out and even cracked it?

 

 

This is a typical issue faced with mobile devices that have lithom ion polymer batteries.

Every iPhone device has a Li-ion battery inside and eventually it will need to be replaced. Typically most batteries are only rated at about 600-700 charge cycles, after or even before this time the battey life will be much shorter then it used to be. It may also get a bit warm as the cells inside the battery wear out.

A cycle is considered when a charge from <5% - 100%


Occassionly when the cells get worn out from so many charge and discharge cycles it can swell up in the phone causing it to damage or even crack the screen.

 

Unfortunately when this happends, not only does the battery need to be replaced, but the lcd screen assembly as well. When the screen is being pushed out it will crack and ruin the sensitive under part of the screen which can often result in no image on the device also.

 

If you need a battery replacement on your mobile device or iPhone, be sure to contact us today for this repair which takes no more then 30mins. No appointments are needed and we stock many iphone and batteries in house to allow for fast repairs!

(802)448-0403

www.wirescomputing.com

Wednesday
Jun152016

iPhone Micro Soldering Repairs

Wires Computing offers many micro soldering repairs for your iphone or mobile device.

 


 

 

 

 

 

 

 

We repair everything from:

U2 IC replacement

iPhone backlight repair

iPhone not charging repair

iPhone no touch repair caused by bad touch ic 

iPhone fpc repair

iPhone long screw damage

iPhone not powering on

iPhone liquid damamge repair

 

For more info please see our full micro soldering page 

 

We are the only repair shop in burlington vermont to offer these typs of repairs due to the complexity of them. 

Have a repair that you need, send us an email at: [email protected]

We also accept send in repairs for micro soldering if you are not local.